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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is click the Help button, which is visible on each page. A popup will open. It includes in-depth information about all the actions that you can carry out on the given page. Each pop-up menu opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a wide assortment of instructional video clips describing how to use our Control Panel. They're shot for those of you who would like to see how things are getting done rather than just reading articles. Thus, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you need, explore our extensive FAQ section, which includes questions asked by real users and offers practical solutions. We constantly "revamp" our Frequently Asked Questions database with new entries in an attempt to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, you can get in touch with our great team of customer support engineers available 24/7/365 and ready to help you with any problem. Each trouble ticket you send will be answered within one hour (the average ticket response time being approximately twenty mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 254939

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com